Step1
Get an estimate by email.
If your camera, lens, or other photographic equipment is in need of repair, Email us your contact details and detailed information about your camera(lens) below. We will reply a rough estimate back to you.

*We will inform you a detailed estmate, after we actually check your equipment.

a. Manufacturer (Brand Name):
b. Product Name:
c. Serial Number:
d. Description of the malfunction or your requirements(e.g. an overhaul or a specific repairs):
*Attach some photos of your repair item to show us the condition.
e. Your Name:
f. Your Address:
g. Your E-Mail Address :
h. Your Phone Number:

* We cannot accept repair requests of:
Electrical cameras or cameras with "AUTO", Equipment that important parts are missing, Equipment irretrievably disassembled.

*Please understand that you cannot ask a seller to send a purchased item directly to us to avoid troubles. You need to check the item by yourself before sending it to us.

Step 2
Click here to print out the Repair Request Form and fill it out.

Step 3
Please remove all accessories that are not related to the repair.
Place your item in a plastic bag to protect it during shipment.
(If you have bubble wrap, wrap your equipment in it for additional protection)
Pack the item in a good quality and properly sized currugated box which allows good suitable packing material fully cushioning the equipmet in the center.
Include an envelop inside the package that contains the Repair Request Form.
*We suggest that you always keep a copy of Repair Request Form and Shipping Form for your records.

Step 4
Seal the box and ship it to:

Kanto Camera Co., Ltd.
1-1-23-2F, Watarida, Kawasaki-ku
Kawasaki-shi, Kanagawa-ken,
Japan 210-0837
TEL +81-(0)44-328-8118
FAX +81-(0)44-328-7960

Step 5
Your camera(lens) will be inspected on receipt and we will inform you a detailed estimate by Email.
*If repair estimate is rejected, you may be charged a handling fee and a return shipping cost before product is returned to you.

Step 6
Your camera(lens) is repaired by our professionally trained technicians and tested thoroughly before we forward it to our dispatch department.
We will contact you if additional parts and repair work are required that weren't originally estimated for.

Step 7
Payment & Return
We will contact you to arrange payment and then dispatch it to you by EMS to ensure your camera(lens) is delivered badk to you safely and quickly.