Please make an appointment via email before visiting our shop.
Click here to see details.
to request repair service.
Get an estimate
your camera, lens, or other photographic equipment
is in need of repair, Email
us your contact details and detailed information
about your camera(lens) below. We will reply
a rough estimate back to you.
will inform you a detailed estmate, after
we actually check your equipment.
d. Description of the malfunction or your
requirements(e.g. an overhaul or a specific
*Attach some photos of your repair item to show us the condition.
e. Your Name:
E-Mail Address :
* We cannot accept repair requests of:
Electrical cameras or cameras with "AUTO",
Equipment that important parts are missing,
Equipment irretrievably disassembled.
*Please understand that you cannot ask a seller to send a purchased item directly to us to avoid troubles. You need to check the item by yourself before sending it to us.
here to print out the Repair Request Form
and fill it out.
Please remove all accessories that are not
related to the repair.
Place your item in a plastic bag to protect
it during shipment.
(If you have bubble wrap, wrap your equipment
in it for additional protection)
Pack the item in a good quality and properly
sized currugated box which allows good suitable
packing material fully cushioning the equipmet
in the center.
Include an envelop inside the package that
contains the Repair Request Form.
*We suggest that you
always keep a copy of Repair Request Form
and Shipping Form for your records.
Seal the box and ship it to:
Camera Co., Ltd.
1-1-23-2F, Watarida, Kawasaki-ku
Your camera(lens) will
be inspected on receipt and we will inform
you a detailed estimate by Email.
*If repair estimate is rejected, you may be
charged a handling fee and a return shipping
cost before product is returned to you.
camera(lens) is repaired by
our professionally trained technicians and
tested thoroughly before we forward it to
our dispatch department.
We will contact you if additional parts and
repair work are required that weren't originally
Payment & Return
We will contact you to arrange payment and
then dispatch it to you by EMS to ensure your
camera(lens) is delivered badk to you safely
|EMS Return Shipping Cost: eg. For a Leica M3 or a Summicron 50
Hong Kong/Thailand/Singapore : about 3,150 JPY
U.S. : about 5,300 JPY
Australia : about 4,400 JPY
Note : Japan Post stops accepting EMS to some countries right now due to the Covid-19. Alternative return shipment would be DHL and UPS.
|Payment Method: We accept PayPal.
| Repair Lead Time
Standard Overhaul for Camera : about 3-6 months (Depends on models and malfunctions.)
Stadard Overhaul for Lens : more than 5-6 months
Paint Work : more than 18 months
We thank you very much for using our company.
We are very much delighted with receiving so many repair orders.
Since the number of repair orders is increasing more than our expectation, we are getting to be unable to promise repair lead time accordingly.
We would like you to kindly consider the lead time as a guide, and please be aware there would be a case that we may be drastically behind schedule.
We are doing our best to complete the repair and deliver the product as soon as possible.
We sincerely appreciate your patience and kind cooperation. Thank you very much.
Kanto Camera Co., Ltd.