| How
to request repair service. |
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*Closed on Tuesday 18 Dec 2018.
*Closed from 28 Dec 2018 till 4 Jan 2019 for the new year holidays.
Step1
Get an estimate
by email.
If
your camera, lens, or other photographic equipment
is in need of repair, Email
us your contact details and detailed information
about your camera(lens) below. We will reply
an rough estimate back to you.
*We
will inform you a detailed estmate, after
we actually check your equipment.
As we are receiving bunch of messages, there is a delay of reply.
We are replying in order of receiving them. Thank you for your patience.
a. Manufacturer
(Brand Name):
b. Product
Name:
c. Serial
Number:
d. Description of the malfunction or your
requirements(e.g. an overhaul or a specific
work)
e. Your Name:
f. Your
Address:
g. Your
E-Mail Address :
h. Your
Phone Number:
i. Your
Fax Number:
* We cannot accept repair requests of:
Electrical cameras or cameras with "AUTO",
Equipment that important parts are missing,
Equipment irretrievably disassembled.
Step 2
Click
here to print out the Repair Request Form
and fill it out.
Step
3
Please remove all accessories that are not
related to the repair.
Place your item in a plastic bag to protect
it during shipment.
(If you have bubble wrap, wrap your equipment
in it for additional protection)
Pack the item in a good quality and properly
sized currugated box which allows good suitable
packing material fully cushioning the equipmet
in the center.
Include an envelop inside the package that
contains the Repair Request Form.
*We suggest that you
always keep a copy of Repair Request Form
and Shipping Form for your records.
Step 4
Seal the box and ship it to:
Kanto
Camera Co., Ltd.
1-1-23-2F, Watarida, Kawasaki-ku
Kawasaki-shi, Kanagawa-ken,
Japan 210-0837
TEL +81-(0)44-328-8118
FAX +81-(0)44-328-7960
Step 5
Your camera(lens) will
be inspected on receipt and we will inform
you a detailed estimate by Email.
*If repair estimate is rejected, you may be
charged a hanflind fee and a return shipping
cost before product is returned to you.
Step
6
Your
camera(lens) is repaired by
our professionally trained technicians and
tested thoroughly before we forward it to
our dispatch department.
We will contact you if additional parts and
repair work are required that weren't originally
estimated for.
Step
7
Payment & Return
We will contact you to arrange payment and
then dispatch it to you by EMS to ensure your
camera(lens) is delivered badk to you safely
and quickly.
|
| Return Shipping Cost: eg. Shipping
Leica M3 to USA is about 3,000 JPY. |
| Payment Method: We accept PayPal.
|
Repair Turnaround Time
Standard Overhaul for Camera : 2 months
Stadard Overhaul for Lens : 2 and half months
Paint Work : about 3 months
We will let you know the turnaround time when we quote. |
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