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How to request
repair serivce
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Please make an appointment via email before visiting our shop.
Click here to see details.
*We will be closed from for summer vacation from 4th to 12th September.
| How
to request repair service. |
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| Step1
Get an estimate
by email.
If
your camera, lens, or other photographic equipment
is in need of repair, Email
us your contact details and detailed information
about your camera(lens) below. We will reply
a rough estimate back to you.
*We
will inform you a detailed estmate, after
we actually check your equipment.
a. Manufacturer
(Brand Name):
b. Product
Name:
c. Serial
Number:
d. Description of the malfunction or your
requirements(e.g. an overhaul or a specific
repairs):
*Attach some photos of your repair item to show us the condition.
e. Your Name:
f. Your
Address:
g. Your
E-Mail Address :
h. Your
Phone Number:
* We cannot accept repair requests of:
Electrical cameras or cameras with "AUTO",
Equipment that important parts are missing,
Equipment irretrievably disassembled.
*Please understand that you cannot ask a seller to send a purchased item directly to us to avoid troubles. You need to check the item by yourself before sending it to us.
Step 2
Click
here to print out the Repair Request Form
and fill it out.
Step
3
Please remove all accessories that are not
related to the repair.
Place your item in a plastic bag to protect
it during shipment.
(If you have bubble wrap, wrap your equipment
in it for additional protection)
Pack the item in a good quality and properly
sized currugated box which allows good suitable
packing material fully cushioning the equipmet
in the center.
Include an envelop inside the package that
contains the Repair Request Form.
*We suggest that you
always keep a copy of Repair Request Form
and Shipping Form for your records.
Step 4
Seal the box and ship it to:
Kanto
Camera Co., Ltd.
1-1-23-2F, Watarida, Kawasaki-ku
Kawasaki-shi, Kanagawa-ken,
Japan 210-0837
TEL +81-(0)44-328-8118
FAX +81-(0)44-328-7960
Step 5
Your camera(lens) will
be inspected on receipt and we will inform
you a detailed estimate by Email.
*If repair estimate is rejected, you may be
charged a handling fee and a return shipping
cost before product is returned to you.
Step
6
Your
camera(lens) is repaired by
our professionally trained technicians and
tested thoroughly before we forward it to
our dispatch department.
We will contact you if additional parts and
repair work are required that weren't originally
estimated for.
Step
7
Payment & Return
We will contact you to arrange payment and
then dispatch it to you by EMS to ensure your
camera(lens) is delivered badk to you safely
and quickly.
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Return Shipping Cost (EMS): eg. For a Leica M3
Hong Kong/Thailand/Singapore : about 2,100 JPY
U.S./Australia : about 3,000 JPY
Note : Japan Post stops accepting EMS to U.S./Australia etc. right now due to the Covid-19. DHL/FedEX would be quite high like 20,000 JPY. For customers in these countries, please wait EMS resumes. |
| Payment Method: We accept PayPal.
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Repair Lead Time
Standard Overhaul for Camera : 4-5 months
Stadard Overhaul for Lens : 5-6 months
Paint Work : about 10-12 months
*We will let you know the turnaround time when we quote.
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Dear Customers,
We thank you very much for using our company.
We are very much delighted with receiving so many repair orders.
Since the number of repair orders is increasing more than our expectation, we are getting to be unable to promise repair lead time accordingly.
We would like you to kindly consider the lead time as a guide, and please be aware there would be a case that we may be drastically behind schedule.
We are doing our best to complete the repair and deliver the product as soon as possible.
We sincerely appreciate your patience and kind cooperation. Thank you very much.
Kanto Camera Co., Ltd. |
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