About Camera Repair	Contact Us

Step1 Get an estimate by email. If your camera, lens, or other photographic equipment is in need of repair, Email us your contact details and detailed information about your camera(lens) below. We will reply a rough estimate back to you. *We will inform you a detailed estmate, after we actually check your equipment. As we are receiving bunch of messages, there is a delay of reply. We are replying in order of receiving them. Thank you for your patience. a. Manufacturer (Brand Name): b. Product Name: c. Serial Number: d. Description of the malfunction or your requirements(e.g. an overhaul or a specific work) e. Your Name: f. Your Address: g. Your E-Mail Address : h. Your Phone Number: i. Your Fax Number: * We cannot accept repair requests of: Electrical cameras or cameras with "AUTO", Equipment that important parts are missing, Equipment irretrievably disassembled. Step 2 Click here to print out the Repair Request Form and fill it out. Step 3 Please remove all accessories that are not related to the repair. Place your item in a plastic bag to protect it during shipment. (If you have bubble wrap, wrap your equipment in it for additional protection) Pack the item in a good quality and properly sized currugated box which allows good suitable packing material fully cushioning the equipmet in the center. Include an envelop inside the package that contains the Repair Request Form. *We suggest that you always keep a copy of Repair Request Form and Shipping Form for your records. Step 4 Seal the box and ship it to: Kanto Camera Co., Ltd. 1-1-23-2F, Watarida, Kawasaki-ku Kawasaki-shi, Kanagawa-ken, Japan 210-0837 TEL +81-(0)44-328-8118 FAX +81-(0)44-328-7960 Step 5 Your camera(lens) will be inspected on receipt and we will inform you a detailed estimate by Email. *If repair estimate is rejected, you may be charged a handling fee and a return shipping cost before product is returned to you. Step 6 Your camera(lens) is repaired by our professionally trained technicians and tested thoroughly before we forward it to our dispatch department. We will contact you if additional parts and repair work are required that weren't originally estimated for. Step 7 Payment & Return We will contact you to arrange payment and then dispatch it to you by EMS to ensure your camera(lens) is delivered badk to you safely and quickly.

Return Shipping Cost (EMS): eg. For a Leica M3 Hong Kong/Thailand/Singapore : about 2,100 JPY U.S./Australia : about 3,000 JPY Note : Japan Post stops accepting EMS to U.S./Australia etc. right now due to the Covid-19. DHL/FedEX would be quite high like 20,000 JPY. For customers in these countries, please wait EMS resumes.

Payment Method: We accept PayPal.

Repair Turnaround Time Standard Overhaul for Camera : 2.5-4 months Stadard Overhaul for Lens : 3-4 months Paint Work : about 9-10 months We will let you know the turnaround time when we quote.

Necessary Items: Plastic Bag, Packing Material(Such as old newspaper), Currugated Box, Packing Tape 1. Place your item in a plastic bag to protect it during shipment. *Please remove all accessories that are not related to the repair. 2. If you have bubble wrap, wrap your equipment in it for additional protection. 3. Prepare properly sized corrugated box. 4. Put the item in the box with packing materials fully cushioning the equipment in the center. 5. Include an envelop inside the package that contains Repair Request Form. 6. Seal the box and ship it to us.