How to request repair serivce

How to request repair service.

Note : Our shop will be closed from 27 Dec till 4 Jan for the new year holidays.

Step1

Get an estimate by email.
If your camera, lens, or other photographic equipment is in need of repair, Email us your contact details and detailed information about your camera(lens) below. We will reply an rough estimate back to you.
*We will inform you a detailed estmate, after we actually check your equipment.

a. Manufacturer (Brand Name):
b.
Product Name:
c.
Serial Number:
d. Description of the malfunction or your requirements(e.g. an overhaul or a specific work)
e. Your Name:
f.
Your Address:
g.
Your E-Mail Address :
h.
Your Phone Number:
i.
Your Fax Number:

* We cannot accept repair requests of:
Electrical cameras or cameras with "AUTO", Equipment that important parts are missing, Equipment irretrievably disassembled.


Step 2

Click here to print out the Repair Request Form and fill it out.

Step 3
Please remove all accessories that are not related to the repair.
Place your item in a plastic bag to protect it during shipment.
(If you have bubble wrap, wrap your equipment in it for additional protection)
Pack the item in a good quality and properly sized currugated box which allows good suitable packing material fully cushioning the equipmet in the center.
Include an envelop inside the package that contains the Repair Request Form.
*We suggest that you always keep a copy of Repair Request Form and Shipping Form for your records.

Step 4
Seal the box and ship it to:

Kanto Camera Co., Ltd.
1-1-23-2F, Watarida, Kawasaki-ku
Kawasaki-shi, Kanagawa-ken,
Japan 210-0837
TEL +81-(0)44-328-8118
FAX +81-(0)44-328-7960


Note : Our shop will be closed from 27 Dec till 4 Jan for the new year holidays.

Step 5

Your camera(lens) will be inspected on receipt and we will inform you a detailed estimate by Email.
*If repair estimate is rejected, you may be charged a hanflind fee and a return shipping cost before product is returned to you.

Step 6
Your camera(lens) is repaired by our professionally trained technicians and tested thoroughly before we forward it to our dispatch department.
We will contact you if additional parts and repair work are required that weren't originally estimated for.

Step 7
Payment & Return
We will contact you to arrange payment and then dispatch it to you by EMS to ensure your camera(lens) is delivered badk to you safely and quickly.
Return Shipping Cost: eg. Shipping Leica M3 to USA is about 3,000 JPY.
Payment Method: We accept PayPal.
Repair Turnaround Time
Standard Overhaul for Camera : 2 months
Stadard Overhaul for Lens : 2 and half months
Paint Work : about 3 months
We will let you know the turnaround time when we quote.
 

How To Pack the Item.
Necessary Items: Plastic Bag, Packing Material(Such as old newspaper), Currugated Box, Packing Tape

1. Place your item in a plastic bag to protect it during shipment.
*Please remove all accessories that are not related to the repair.

2. If you have bubble wrap, wrap your equipment in it for additional protection.

3. Prepare properly sized corrugated box.



4. Put the item in the box with packing materials fully cushioning the equipment in the center.



5. Include an envelop inside the package that contains Repair Request Form.

6. Seal the box and ship it to us.