1) Get an Estimate.
If your camera, lens, or other photographic equipment is in need of repair, please let us know the information below by E-mail or fax. then we inform you rough estimate. We will inform you a detailed estmate, after we check your equipment. The only risk to you is both-way shipping cost.

* There could be a case that we cannot repair your equipment. Whether we can repair or not always depends on the condition of your equipment.
努力いたしますが、再修理の場合も送料はお客様でご負担ください。検査後に1週間のインターバルを置いて最終検査。
Attention International Customers:

* Any additional fees such as taxes, import fees, customs duties or other charges applied by our country as well as your country should be your responsibility. If any additional fees was billed to us when your equipment arrived at our shop, we will charge you for the bill amount.

a. Product:
b. Manufacturer (brand name):
c. Description of the malfunction or your requirements(e.g. overhaul or a specific work)
d. Your country:
e. Your E-Mail Address :
f. Your Fax Number:
g. Your Phone Number:
* We cannot accept repair requests of:
Electrical cameras or cameras with letters of "AUTO",
Equipments without important parts,
Equipments irretrievably disassembled.
* We make spare parts by ourselves if they are worth producing, but any single part production or any part production costs extremely high is not available.


2) Print out "Repair Request Form" and fill it out.


用意するもの
段ボール
ガムテープ
古新聞
ビニール袋(修理品が入るサイズ)
そして修理品



用意できたら、こちらをご覧ください。



Ship to:

Kanto Camera Service Co., Ltd.

1-49 Tsutsumine, Kawasaki-ku,
Kawasaki-shi, Kanagawa,
210-0026
Japan

TEL +81-(0)44-541-8111
FAX +81-(0)44-541-8116

*Please enclose completed request form.


* For avoiding unnecessary troubles, we may ask you to sign a contract.


2) How long will it take to get your item repaired.
Japanese Products Approximately 1month-2 months
Foreign Products Approximately 2 months-3 months
*If spare parts are out of stock, it will take longer.

3)Payment
We send you an invoice by e-mail or fax after completing repair. We ship your equipment as soon as your credit card is authrized or as soon as we receive your money transfer.

Attention International Customers:
Foreign orders must be payable in Japanese Yen.
If you choose to decline the repair, we let you know the actual return shipping cost by e-mail. We ship your equipment after payment was made.
Credit Card
Please inform us your credit card information by FAX.
FAX +81-(0)44-541-8116
For security reasons, please do not e-mail your credit card information.
a. Credit Card Name
b. Card Number
c. Card Expiration Date
d. Card Holder Name
e. Card Holder Address
f. Card Holder Phone Number
You can use folloring credit cards
JCB
VISA
Master
UC
AMEX
Bank Money Transfer Bank tranfer fee should be paid at your end.

Attention International Customers:

International bank transfer fee and 3,000 JPY of our bank handling charge should be paied at your end. Please transfer the total amount + 3,000 JPY to our account.